This charter is our promise to provide high quality services and what can be expected from us. Please do not hesitate to contact us if our services do not fulfil your expectations. We will:

1. Provide academic services.
2. Provide and implement comprehensive academic programmes that fulfil the customers’ expectations.
3. Strive to produce graduate who excel academically and are ethical, knowledgeable, professional, competent and competitive in the global arena.
4. Strive to produce creative graduates who inculcate research oriented and practise lifelong learning.
5. Provide lifelong learning programmes which are of quality, relevant and cost-effective.
6. Encourage and carry out research activities, publication and consultation activities of global standard.
7. Offer effective, efficient and customer-friendly services continuously.
8. Provide academic amenities and conducive environment for all teaching and learning and other university activities
9. Provide smart partnerships with industries and agencies through research and consultations.
10. Provide opportunities to enhance personal and professional development through advanced learning (courses, trainings, industrial attachments and staff exchange programmes), research and consultations.
11. Ensure that the management of the organisation is transparent, fair and friendly.
12. Provide efficient, comprehensive, competent and up-to-date information system services.
13. Guarantee a well-planned and optimum use of the university’s budget.